[xist]

jdjustice, I definitely and completely agree on these principles....

For example I've refused to make business with some software houses, because of the communication approach they have.

At the same time, if you know how the forums and web 2.0 work, we have to be careful because it's terribly easy to create a bad word of mouth which can be caused even by very small things which sometimes CAN happen in real life (a lost email, or even simply health problems, etc.). I've seen it happen many times.

Of course, in this particular case, I hope the issue has already been fixed...

p.s: in general, a good knowledge of how the e-mail medium works can help. Countless emails get lost or end up in junk filters and users often do not even know they exist. Also having a "serious" email address, for such professional contacts, can make the difference. Sometimes the generic and free accounts can give problems...