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did you finally get the issue sorted out and were your further enquiries answered promptly?
i am concerned something might be wrong at Audio Ease; i have read a recent post from Wade Goeke where he stated that he completely passed on an Altiverb purchase (even though he owns multiple convolution reverbs) because someone there was 'super rude' to him.
Wade is the king of customer service and people skills, and if they were rude to HIM then they are probably having some real issues with staffing or there is just incompetence involved.
EVERY COMPANY THAT WILL SUCCEED must have excellent customer service; from the people who answer the phones to ANYONE who is in verbal or written communication with the public. to me that is the FIRST rule of business.
A company that treats its potential customers poorly will not succeed in the long run.
Heads up, Audio Ease!
i love your products but am genuinely concerned (in a supporting way) for your future if this is how you do business.
~j.d. justice
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Justin Justice
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