The bottom line is this, if your bills are high you do have to charge more.
Simple.
Beyond that how you treat the customer is a seperate issue .
This is the key point, and is not a conspiracy, as it is we have a choice to support companies whose practices we respect and feel are in our mutual positive interests.
the gun to the head analogy is a bit steep eh? though i do appreciate your bringing up the bigger picture.
Its more like coercion with some companies ensuring you can't do x with there product to maintian their conception of "loyalty".
But there is another so called "real" world viable approach.
Treat your customers to the best product and service that really meets their needs
and you will have a friendship too.
Besides if a company doesn't care about its customers total needs eventually the river
breaks the dam , because someone will come along and better meet the needs of
customers. Treat the girl right you know..........
